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Frequently Asked Questions

If you have a query, these might help.

What are the delivery charges for orders from the Papa Bear Store?

We currently offer FREE shipping on all orders anywhere within the US. If you would like to ship to regions outside of the US, we’re not able to offer that just yet, but we’re working on enabling this.

Which payment methods are accepted?

We accept payment via Paypal and credit cards, namely Visa and MasterCard, enabled by Stripe.

How long will delivery take?

For your orders, please allow up to 3 business weeks for processing and shipping.

How secure is shopping on the Papa Bear Store? Is my data protected?

Please rest assured that transactions on the Papa Bear Store are secure. You may keep a lookout for the green padlock icon and “Secure” indication in the URL bar of your internet browser when making payments on our site. This is an indication of the presence of SSL (Secure Sockets Layer), which encrypts all your information, including your name and credit card details to ensure that transactions are secure. Please also refer to our Privacy Policy for more information.

What exactly happens after ordering?

After we receive your order, we will scurry to put your items together and prepare them for shipping.
If you have created a customer account with us during your checkout process, you can login to your account to check your recent orders, manage your shipping and billing addresses and edit your password and account details.

Do I receive a receipt for my order?

Yes, a receipt will be sent to the email address that you indicated during your checkout.

Send us an email

Fill in the form or email us directly at hello[at]